Senior Account Manager

Remote/Hybrid/Office (HQ based in York)

  • Accounts
  • Full Time
Apply now

The Role

Netsells, who are we? 

Netsells are a leading digital product consultancy, with over 10 years of experience designing and building exceptional digital products for over 300 brands globally.

We provide full guidance from product discovery to launch and strive for innovation. Netsells works with some of the most recognised brands in the world including Hiscox, Warburtons, Trainline, and YourParkingSpace.

We are passionate about our people and our culture is built around our employee voice. We are innovative, we work collaboratively and autonomously, and have an output-focused environment. 

 

The Role

As a Senior Account Manager, you will be primarily responsible for ensuring our clients fully understand Netsell’s delivery process and allowing a partnership to develop that takes us beyond the initial engagement. You will be involved with implementing new processes, procedures, and practices that are rolled out across the entire organisation. 

We are looking for someone who is passionate about providing high-quality support and has the ability to create and maintain strong relationships with our clients. 

The role will be a mix of both remote and on-site, which will be discussed over the course of the interview.

Key responsibilities 

  • On-boarding of clients from new business to discovery, delivery, support and retainer phases.
  • Development and growth of clients to meet and exceed KPI’s.
  • Planning and delivery of account development plans aligned with client aims and objectives.
  • Management of CRM and business forecasting requirements.
  • Presentation of client business reviews.
  • Monitoring of client satisfaction with structured feedback.
  • Marketing support and knowledge sharing with internal teams to ensure best practices and exposure to current trends.

The Requirements

Essential

  • Exceptional communication skills - both written and verbal.
  • Proven experience in an account management role, ideally with a technology-focused agency.
  • Process-driven individual, who doesn't cut corners to get to the right outcome.
  • Outcome-focused individual who goes beyond theory and can implement strategy.
  • Have an ethical, honest, and transparent approach to the role - proactively seeking the right solutions for client requirements.
  • Be able to demonstrate a proven track record of developing and growing existing accounts.

Nice to Have

  • A good understanding of both waterfall and agile approaches to web, app and software development.
  • Excellent knowledge across all aspects of the digital product strategy and development lifecycle.
  • Experience with Linkedin Sales Navigator, CRM (Pipedrive), Jira, Slack and Google Drive.
  • Consultative approach to strategic account growth.

How to Apply

We hire based on merit, experience and business need, therefore welcome all qualified applications. We are also happy to receive blind applications which means if you would like your CV just to contain your skills, qualifications and experience, it will be processed in the same way as full disclosure applications. 

You must have the right to work in the UK and offers will be subject to right to work and basic DBS checks. 

Please apply with your CV to jobs@netsells.co.uk 

Our Benefits

Flexible Working

With flexible start and end times, we empower employees to skip rush hour and develop a working pattern that suits their needs.

32-35 days holiday

Our generous holiday allowance includes up to 2 full weeks over Christmas.

Meaningful Compensation

All our employees receive competitive salaries and have the opportunity to take part in our share scheme after three years of continuous service. We believe we do best when our entire team is well compensated and shares in our success.

Support to grow your career

Your on-going development is extremely important to us. To help you build new skills and capabilities, we offer regular training events, lunch and learns and support employees in attending conferences and events.

Paid Volunteer Day

All of our employees are eligible for a paid day to volunteer with a charity or for a cause of their choice. We can support in connecting you with opportunities to use your skills to help good causes.

Enhanced Maternity and Paternity Provision

To provide further support to new parents we offer an enhanced maternity and paternity package.

Join the team

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